Returns & Refunds

We want you to feel completely confident ordering from MushMush. Here's our clear, straightforward approach to returns, exchanges, and refunds.

Our Promise

Shop confidently with our clear, simple, and hassle-free returns policy. If something isn't right, our team will guide you through the process step by step, with no runaround and no confusion.

How to Start a Return

Reach out to our customer service team by email at info@mushmushperfumes.com with your order number and the reason for your return. We'll confirm your eligibility and walk you through the next steps, including where to send your item.

Exchanges

Prefer a different scent instead of a refund? Let us know when you contact us, and we'll be happy to arrange an exchange for another fragrance from our collection instead of processing a refund.

Gift Returns & Store Credit

If your order was received as a gift, we can process your return as store credit so you can choose another fragrance that's perfect for you.

Processing Time

Once we receive your returned item, our team will inspect it and process your refund or exchange as quickly as possible. You'll receive an email confirmation once your return has been completed.

Refunds are issued to your original payment method. Please note that your bank or credit card provider may require several additional business days before the funds appear in your account.

Need Help?

Our customer support team is available Monday through Saturday, 9:30 AM – 4:00 PM EST and is always ready to make your return as smooth and stress-free as possible.

Email us anytime at info@mushmushperfumes.com.