Refund policy
Mushmush Returns, Exchanges & Refund Policy Guide
At Mushmush, we want every customer to enjoy a safe and worry-free shopping experience. This guide explains our Refund Policy, Return Policy, Exchange Policy, and Store Credit options in clear and simple language.
Before requesting a return or refund, please read this page carefully. Learn who can return an item, how refunds and exchanges work, and how to contact our support team if you need help.
For assistance with an order, return, exchange, refund, store credit, shipping, or order tracking, please contact our customer support team.
Returns & Exchanges
We accept returns for eligible products within 30 days of the delivery date.
To qualify for a return or exchange, please make sure that:
- The product is unused and unopened.
- The item remains in its original condition.
- You include the original packaging and packing slip.
- The product shows no signs of damage or misuse after delivery.
As soon as we receive your return, our team will inspect the item. If it meets our return requirements, we will continue with your refund or exchange request.
Pack your return securely before shipping it. Secure packaging protects your product during transit and allows our team to inspect it quickly after delivery.
Returns that do not meet these requirements may not qualify for a refund or exchange.
Return Process
Customers can begin a return by following the steps below.
Email info@mushmushperfumes.com and include:
- Your order number
- The reason for your return
- Any additional details that may help us review your request.
After we receive your email, we will send you the correct return address and simple return instructions.
Customers pay return shipping costs. Mushmush covers those costs only if we shipped the wrong item or made a processing error.
For faster service, always include your order number when contacting our support team. This helps us find your order quickly and respond without unnecessary delays.
Refund Process
We begin processing your refund after our team receives and inspects your returned item.
If we approve your return, we will refund the original payment method you used at checkout.
Banks and payment providers process refunds at different speeds. Most refunds appear within several business days, although the exact timing depends on your payment provider.
If your refund has not arrived on time, contact your payment provider or our support team.
Our team carefully reviews every refund request to confirm that it meets the requirements of this Refund Policy. Once we approve your request, we process your refund as quickly as possible.
Refund Details
Approved returns qualify for a refund of the product purchase price.
Please note the following:
- Original shipping charges are not refundable unless Mushmush made an error with your order.
- We do not refund gift wrapping fees.
- We never charge restocking fees for approved returns.
- We always send refunds to the original payment method used for your purchase.
Our goal is to provide a fair, simple, and transparent refund process for every customer. Following the return instructions on this page helps us process your request faster and reduce unnecessary delays.
Exchange Policy
Customers who prefer an exchange instead of a refund can contact our support team for assistance.
You can exchange eligible unopened fragrances for another available product. Replacement items depend on current inventory, so products may change before we complete your request.
To request an exchange, email info@mushmushperfumes.com and include:
- Your order number.
- The fragrance you want to return.
- The fragrance you would like to receive.
After we review your request, we will send you clear exchange instructions. Once we receive and inspect your returned item, we will prepare your replacement order as quickly as possible.
If your preferred fragrance is out of stock, our support team can help you select another product.
We recommend submitting your exchange request as soon as possible. This gives you a better chance of receiving your preferred fragrance before stock changes.
Gift Returns & Store Credit
If you received a Mushmush fragrance as a gift, you may qualify for store credit instead of a refund.
Store credit lets you choose another Mushmush fragrance when you place your next order. It gives you a simple option if you prefer a different product instead of receiving a refund.
To request store credit, email our support team with your order number and purchase details.
Our team will review your request and explain the options available for your order.
After approval, you can use your store credit for another eligible purchase on the Mushmush website.
Orders & Purchases
Can I Cancel or Edit My Order?
We understand that customers sometimes need to update their order details.
If you need to change your shipping address, email address, phone number, or another order detail, please contact us as soon as possible after placing your order.
We process most orders within one business day, so we may not be able to make changes after processing starts.
To request an order update, email info@mushmushperfumes.com and include:
- Your order number.
- The change you want to make.
- Any additional details that can help us process your request.
Our team will do everything possible to update your order before it ships. If the package has already been sent, we may not be able to make changes.
Before completing your purchase, check your shipping address, email address, and phone number carefully. This helps prevent delivery delays and order problems.
How Can I Track My Order?
After we ship your order, you will receive a confirmation email with your tracking number and shipping details.
Use your order number and tracking number on the Mushmush Order Tracking page to check your shipment status at any time.
Shipping carriers usually update tracking information within 24 to 48 hours after scanning your package. If your tracking information does not update for several days, contact our customer support team. We will check your shipment and provide an update as soon as possible.
Keep your tracking number for future reference. It allows you to follow your shipment and receive the latest delivery updates.
Order Issues
What If There Is a Problem With My Order?
At Mushmush, customer satisfaction is one of our highest priorities.
If your order arrives damaged, contains missing items, or includes the wrong product, please contact our customer support team.
To help us review your request quickly, include:
- Your order number.
- A description of the problem.
- Photos of the product or package, if available.
After we receive your request, our team will review the details and determine the best solution. Depending on the situation, we may provide a replacement, exchange, refund, or another suitable resolution.
What If an Item Is Missing From My Package?
Orders containing multiple products may arrive in separate packages.
Before reporting a missing item, check your shipping confirmation email and order tracking information. Another package may still be in transit.
If all packages show as delivered and an item is still missing, contact our customer support team with your order number. We will investigate the shipment and help resolve the issue.
Shipping & Delivery Information
How Long Does Shipping Take?
Orders placed before 12:00 PM EST usually ship the same business day. Orders placed after this time ship on the next business day.
Delivery times depend on your location and the shipping method selected during checkout.
- Economy Shipping: 5–8 business days
- UPS Ground Saver: 2–3 business days
- USPS Ground Advantage: 2–4 business days
- UPS Ground: 1–4 business days
- Standard Shipping: 3–4 business days
Shipping methods, estimated delivery times, and shipping costs appear during checkout based on your delivery address.
Do You Offer Expedited Shipping?
Yes. Mushmush offers expedited shipping options for many destinations.
Enter your shipping address during checkout to view available shipping options, delivery times, and shipping costs before placing your order.
From time to time, Mushmush may offer free shipping promotions. If your order qualifies, the free shipping option will appear automatically during checkout.
Free shipping promotions may require a minimum purchase amount, apply only to selected locations, or be available for a limited time.
We offer several shipping options so you can choose the delivery method that best fits your needs.