Shipping
Learn how MushMush Perfumes processes and ships your order — same-day dispatch, USPS & UPS options, and free shipping over $80.
Learn MoreReturns & Refunds
Shop with confidence. Learn about MushMush Perfumes' clear, simple returns and refund process, including exchanges and store credit.
Learn MoreSecure Payment
MushMush Perfumes offers safe, secure, and trusted payment methods including Visa, Mastercard, Amex, Discover, Shop Pay, Apple Pay, Google Pay and more.
Learn MoreWarranty
Learn about MushMush Perfumes' limited warranty on select products and our commitment to quality assurance.
Learn MoreTrack Order
Stay updated on your MushMush Perfumes order's journey from our warehouse to your door. Track your shipment in real time.
Learn MoreOrders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here's what you can do:
- Contact our customer service via email at info@mushmushperfumes.com,
- Have your order number ready when contacting customer service
- We cannot guarantee changes to orders after 1 business day of placement, since orders are typically processed and shipped within that window
How can I track my order?
How can I track my order?
Once your order ships, the same business day if placed before 12 PM EST, or the next business day if placed after, you'll receive a confirmation email with a tracking number and direct link. You can also check your order status anytime on our Track Order page by entering your order number and email.
What if there is a problem with my order?
What if there is a problem with my order?
If anything seems off with your order, such as a wrong item, a missing item, or a delivery issue, contact our customer service team at info@mushmushperfumes.com as soon as possible with your order number, and our team will resolve it quickly.
I didn't receive all of my order?
I didn't receive all of my order?
If your package arrived but an item is missing, please check your tracking details first, as multi-item orders occasionally ship in separate packages that may arrive on different days. If after checking you still believe an item is missing, contact our customer service with your order number and we'll investigate and make it right.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a clear, simple, and hassle-free returns policy so you can shop with confidence. Reach out to our customer service team with your order number and reason for return, and we'll guide you through the eligibility check and next steps.
How do I initiate a return?
How do I initiate a return?
Yes. At checkout, once you enter your shipping address, you'll see all available methods for your location, including faster options like Standard (3 to 4 business days), with the exact cost calculated automatically by the carrier.
How do gift returns and store credits work?
How do gift returns and store credits work?
If your order was received as a gift, let us know when requesting your return, and we can issue your refund as store credit so you can choose a fragrance that's right for you.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, as long as the item is unopened. If you'd prefer a different fragrance rather than a refund, simply let us know when you contact us about your return, and we'll arrange the exchange for you.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, our team inspects it and processes your refund or exchange as quickly as possible, notifying you by email once it's complete. Refunds go back to your original payment method. Your bank or card provider may take a few extra days to post the funds to your account.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Orders placed before 12 PM EST ship the same business day, and orders placed after 12 PM EST ship the next business day, so processing never takes more than 1 business day. From there, delivery time depends on your location and the shipping method available for your address at checkout:
- Economy: 5 to 8 business days
- UPS Ground Saver: 2 to 3 business days
- USPS Ground Advantage: 2 to 4 business days
- UPS Ground: 1 to 4 business days
- Standard: 3 to 4 business days
Not all five options appear for every order, since checkout shows the methods and exact prices available for your specific delivery address. Total time can range from as little as 1 business day up to 7 to 8 business days depending on your location.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes. At checkout, once you enter your shipping address, you'll see all available methods for your location — including faster options like Standard (3-4 business days) — with the exact cost calculated automatically by the carrier.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If you notice an error in your shipping address, contact our customer service team right away at info@mushmushperfumes.com. Since most orders are processed and shipped within 1 business day, the sooner you reach out, the better our chances of updating it before it ships.
Does MUSHMUSH's Returned Merchandise Policy ever change?
Does MUSHMUSH's Returned Merchandise Policy ever change?
Our policies are reviewed periodically to make sure they reflect our current shipping partners and service standards. Any updates will always be reflected on this page, so we recommend checking back here if you have questions about a recent order.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, our team inspects it and processes your refund or exchange as quickly as possible, notifying you by email once it's complete. Refunds go back to your original payment method. Your bank or card provider may take a few extra days to post the funds to your account.